Refund policy
At True Forme, your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help.
Refunds We offer refunds within 30 days of your delivery date. To be eligible for a refund, please contact us at officialtrueforme.shop@gmail.com with your order number and the reason for your request.
with your order number and the reason for your request.
Once your refund request is approved, we will process your refund to your original payment method within 5–10 business days.
Damaged or Defective Items If your item arrives damaged or defective, please contact us within 7 days of delivery with photos of the damage. We will arrange a replacement or full refund at no additional cost to you.
Non-Refundable Items The following are not eligible for refunds:
- Items returned to us without prior approval
- Items damaged due to misuse or improper handling
No Returns Required We do not require you to return your item to receive a refund. Once your request is approved, we'll take care of the rest.
Contact Us If you have any questions about our refund policy, please reach out to us at officialtrueforme.shop@gmail.com.